Shipping Policy

Last updated: September 2026

This Shipping Policy applies to orders placed through The Flower Connection online store.

1. Delivery Area

We currently deliver to UK mainland addresses only.

We do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or international destinations through this website.

We may expand our delivery coverage in the future.

2. Dispatch Days

Orders are processed and dispatched Monday to Friday, excluding UK bank holidays.

Orders placed before 12:00pm on a working day will normally be dispatched the same working day, subject to:

• product availability;
• successful payment;
• delivery service availability;
• any additional checks required before dispatch.

Orders placed after 12:00pm will normally be dispatched on the next working day.

Same-day dispatch does not mean same-day delivery.

3. Delivery Services

Available delivery options may vary depending on the product, order size, weight and delivery location.

The delivery services available for your order will be displayed on the relevant product page and/or at checkout.

We may use different couriers and delivery partners depending on the nature of the order.

Where a specific delivery timeframe is provided, this is an estimate unless expressly stated otherwise.

4. Delivery Charges

Delivery is charged separately from the price of the products.

We currently operate a flat-rate delivery charge, which will be displayed at checkout before payment is completed.

We do not currently operate a permanent free-delivery threshold.

From time to time, promotional free delivery or discounted delivery may be offered. Any such promotion will be subject to the terms stated with that offer.

All prices shown to consumers, including delivery charges, are inclusive of VAT where applicable.

5. Large, Heavy or Unusual Orders

Orders weighing more than 5kg, or products that are unusually large, fragile, bulky or irregular in shape, may incur additional delivery charges.

Where additional charges apply, these will either:

• be displayed at checkout; or
• be communicated to you before the order is dispatched.

Where we are unable to fulfil the order using the delivery option originally selected, we will contact you before proceeding.

6. Flowers, Plants and Perishable Products

Flowers, plants and other perishable goods require different handling and delivery arrangements from standard sundries.

Available delivery services for perishable products will be clearly shown when ordering.

Because fresh products are perishable, delivery dates and times may be more important than for standard goods.

Customers should ensure that the delivery address and any relevant delivery information are correct when placing the order.

Once flowers or plants are dispatched, we cannot be responsible for deterioration caused by:

• an incorrect delivery address supplied by the customer;
• failure to accept delivery;
• failure to follow courier instructions;
• the goods being left unattended at the customer's request;
• unreasonable delays caused by the recipient.

This does not affect your statutory rights where goods are damaged, faulty or not as described.

7. Tracking

Where tracking is available, customers will receive tracking information automatically once their order has been dispatched.

Tracking information may be provided directly by us or by the courier handling the delivery.

Please allow time after dispatch for tracking information to become active.

8. Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address.

If a delivery fails because:

• the address supplied is incorrect or incomplete;
• nobody is available to receive the goods where required;
• the customer fails to rearrange delivery;
• the customer fails to collect the parcel from the courier;

we may charge the customer for any reasonable redelivery or return-to-sender costs incurred.

Where a failed delivery is caused by an error by The Flower Connection, we will arrange an appropriate replacement, redelivery or other solution at no additional cost to the customer.

9. Damaged, Missing or Lost Orders

Orders should be inspected as soon as reasonably possible after delivery.

If your order arrives damaged, incomplete or with items missing, please contact us within 24 hours of delivery where possible.

Please provide:

• your order number;
• details of the issue;
• photographs of the packaging;
• photographs of any damaged items.

This helps us investigate the issue with the courier quickly.

For non-perishable products, your statutory rights and our separate Returns & Refund Policy will continue to apply.

For flowers, plants and other perishable goods, customers should report any issue as soon as possible due to the nature of the products.

If an order appears to have been lost in transit, please contact us so that we can investigate the matter with the relevant courier.

10. Delays

We aim to dispatch and deliver orders within the estimated times shown at checkout.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• courier delays;
• severe weather;
• transport disruption;
• industrial action;
• bank holidays;
• exceptionally high order volumes;
• technical failures.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Nothing in this policy affects any rights you have under applicable UK consumer law.

11. Pre-Orders and Backorders

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Certain products may occasionally be made available for pre-order or backorder.

Where this applies, the expected availability or dispatch date will be stated on the product page wherever reasonably possible.

If an order contains both in-stock and pre-order/backordered products, we may:

• hold the entire order until all items are available; or
• dispatch the available items separately.

Where additional delivery charges would apply for split shipments, we will make this clear before charging the customer.

If there is a significant delay to a pre-ordered or backordered product, we will contact you with the available options.

12. Bank Holidays

UK bank holidays are not treated as working days for order processing or dispatch.

Orders placed immediately before or during a bank holiday period may therefore take longer to arrive.

13. Amazon and eBay Orders

Orders placed through our Amazon or eBay stores will generally follow the same fulfilment and delivery principles.

However, the delivery service, estimated delivery date and applicable terms displayed on Amazon or eBay at the time of purchase will apply to orders placed through those marketplaces.

14. Collection

We do not currently offer a click-and-collect service for orders placed through this website.

15. Contact Us

If you have any questions regarding the delivery of your order, please contact:

The Flower Connection Limited
Yorkshire Produce Centre
Pontefract Lane
Leeds
LS9 0PX
United Kingdom

Email: leeds@theflowerconnection.co.uk
Telephone: 0113 380 7800